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SECURING MARGATE’S CREATIVE FUTURE

VOLUNTEER WITH US

Our four annual festivals go from strength to strength, growing year on year to be recognised as the most established and successful events in Margate and across Thanet attracting audiences from all over the UK and in the case of Margate Soul Festival the world

The festivals are open to everyone, with a number of free daytime events which means we can keep and promote open access to people of all ages and backgrounds, therefore engaging with our community.

There are a wide range of activities where we need the support of our volunteers, from giving information out to the general public, to festival set up and pull down, site maintenance and generally being the face of Olby’s CIC and the festivals.

Our primary aim is to provide our volunteers with an enjoyable, interesting experiential and interactive experience. We hope that during your volunteering experience you will

  •     gain experience in festival delivery and delivering front-of-house services
  •     meet new people
  •     develop essential and transferable skills for your CV and knowledge of some music industry practices

 

To show our gratitude for your time with us, we will provide you with:

  •     A reference for future employees, where requested
  •     An invitation to the official festival closing parties (if applicable)

Our festivals vary in size and occupy differing footprints across Margate with outdoor stages at  Market Place, The Piaza, Fort Hill and Olby’s Soul Café.

The maximum shift length is 4 hours. Due to the nature of our events programme, some shifts will require between 1.5 hours and 4 hours. Wherever possible, we will aim to place our volunteers in pairs. In advance of the festival, you will be asked to select shifts from a rota. Each shift begins half-an-hour prior to event start time.

Some shifts may be outdoors and will be dependent upon the weather.

It is your responsibility to ensure that you can find these venues, arrive on time for your shift and wear suitable clothing (in some cases T-shirts will be provided).

Volunteering for a festival is a public facing role, which involves liaising with visitors and in-house teams at venues.

Your primary role will be to make sure members of the public are safe and secure and to share information about the festival.

You will answer questions to the best of your ability, and if answers are not known to you, you will direct visitors to the venue or other festival staff and be helpful.

During your shift you may be required to count the number of visitors or participants, record demographics, encourage visitors to give feedback and record it and support visitors.

During events we ask you to support the festival team by being helpful, self-sufficient and assisting when needed.

Volunteering requires great interpersonal skills as you will be working with a variety of different people; venue staff, the public, artists, DJ’s, reporters and other volunteers.

You will be the face of the festival, so we encourage you to be friendly, polite, warm and welcoming.

When you are volunteering please remember this.

You might be the first person a festival goer meets from the event team.

To them, you ARE the festival.

They might never meet anyone else in the team.

So we would expect you to treat them as you would hope a volunteer might behave to you.

Our festivals are friendly, lively and inclusive and that’s what the face of the festival needs to be.

Be patient, polite, courteous and all the things you’d want a festival face to be. You are our representative; you’re a face of the festival.

Social media is a major way we talk to our audience. As our volunteers and

festival outreach, we’d be delighted if you would and could use your social media accounts to promote and talk about the festival programme and your involvement. However, when it’s clear you’re a volunteer and part of the festival, we need you to read and observe the following principles:

Volunteers are more than welcome to associate themselves with the festival when they post, but please brand your posts as personal and your own. The festival cannot be held responsible for any repercussions your content might generate.

Please enter into discourse (it’s what social media is for!), but keep it courteous, honest and polite.

Volunteers may not disclose anything to do with financial or operational festival information. If you’re party to any sensitive festival information, anything we give you that’s for your eyes only, this cannot be shared in any way with anyone outside the festival.

Please don’t share anything about artists’ plans, or internal operations unless you have permission from your volunteer coordinator to do so.

Respect opinions! If someone posts something about the festival that you disagree with, it can be easy to wade in ‘all guns blazing’ (we’re half tempted to sometimes), but please take a breath, step back and if you still have to say something, be nice. Sometimes people need to offload and we must give them the space to do it within freedom of speech.

It doesn’t mean they’re right, but becoming involved can inflame the initial post beyond reason  to the detriment of the festival

Olby’s CIC maintains the right to ask for any volunteer response on social media to be edited, or deleted, if it brings the festival into disrepute and it will come as zero surprise that any post that includes any racial, ethnic, religious or similar slur will not be tolerated.

To help spread the good news, it would be beneficial for you to use our hashtags, which will be supplied to you.

Further to the guidance about general conduct, Olby’s CIC will expect you:

To help our festivals fulfil their aims and event delivery protocols;

To perform your volunteering role to the best of your ability;

To follow the organisation’s procedures and standards, including health and safety, safeguarding children and vulnerable adults, and equal opportunities, in relation to its staff, volunteers and clients. It does not expect you to know these rights off by heart, but believes you should understand common sense approaches to good guides of conducts, treating people with equality and presenting a professional appearance and manner;

To maintain the confidential information of the organisation and of its clients;

To meet the time commitments and standards which have been mutually agreed to and to give reasonable notice so other arrangements can be made when this is not possible;

To provide referees as agreed who may be contacted and to agree to a Disclosure and Barring check being carried out where necessary.

This agreement is binding in honour only and is not a legally binding contract between us. It may be cancelled at any time at the discretion of either party. The submission of an application and its acceptance is an honourable agreement, rather than a legal one, and may be cancelled at any time by either party and it cannot nor will be regarded by either party as an employment relationship.

Submitting your application suggests to the Olby’s CIC  that you have read the relevant policies referred to herein and that you understand it is your duty to protect any child, young person or vulnerable adult with whom the festival brings you in to contact.

In advance of submitting your application you have considered what action you will take if abuse is discovered or disclosed.

Submitting your application

For further information or to request an application form:

cic@olbys.co.uk